Contract & Commercial Support

UK City Authority
Services provided
Project & Programme Management
We were asked to review and support the commercial management of a city wide Highways maintenance contract as part of an efficiency review of the capital programme.

We reviewed the performance metrics against actual performance of the commercial management and devised some simple more pertinent tracking metrics.

We led a series of improvement workshops for the client’s staff which would increase take-up of the platforms and systems being rolled out at enterprise level and which could help the Highways teams do their work more efficiently.

This created a sense of ownership to help the team and the contractor’s team to become more efficient.

Trackers and performance metrics now report ‘one version of the truth’ with regard to the Contract. There is less ambiguity around the interpretation and meanings associated with elements of the Contract and a renewed consistency of approach on both the client and contractors side.